Frequently Asked Questions
GENERAL QUESTIONS
What is CNC Clipart?
CNC Clipart is a marketplace for purchasing a variety of 3d bas relief or 2d artwork that's specifically designed to be cut on a 3-axis CNC machine or printed on a 3D printer.
Can you create models for me?
Unfortunately we don't undertake custom work/create custom models.
Do I need an account to download free files?
Yes, as part of creating a secure online marketplace for our files, all downloads require you to create an account with CNC Clipart.
I've registered but I can't login?
Please check your email. We use a two-step verification process to ensure (as much as we can) that all accounts are legitimate. Click the verification link in the email to complete the process.
Please also check your 'Spam' folder if you can't immediately see the email.
Please also check your 'Spam' folder if you can't immediately see the email.
How do i reset my password?
You can find the link for resetting your password directly under the password box on the log in page.
https://cncclipart.com/password-reset/
FILE USAGE
Can I sell the files?
You cannot resell or gift any files downloaded from CNC Clipart (including purchases and free monthly models). This is covered under our Terms and Conditions and Intellectual Property documentation. You may also not modify the original files for the purpose of reselling.
Can I sell creations made from the files?
The files on CNC Clipart are designed to be used to make physical items on CNC's or other additive or subtractive devices. You may use the files to make such physical items, and sell them for the purpose of business, a hobby or to gift to others.
DELIVERY
How do I download my items?
Upon purchase your files will be available to download instantly following the checkout process, but they also be found in your account dashboard under 'Downloads'.
Where do I find the items I have purchased?
When logged-in you can visit your user dashboard and visit the 'Downloads' section within your account profile.
How long will my purchases be available for download?
You will be able to download any purchases or free models for 365 days from the date of purchase.
COMPATABILITY
What file formats will I receive?
With every purchase you will gain download access to each format of the design file - RLF9, RLF and STL files - of the model you purchased.
To test compatibility with your design software, we strongly recommend downloading our choice of Free Monthly Models.
To test compatibility with your design software, we strongly recommend downloading our choice of Free Monthly Models.
What software can open CNC Clipart files?
We have actively tested the files in Carveco Maker and Carveco Maker Plus, Vectric V-Carve Pro and Vectric Aspire, Mastercam, Fusion 360 and Rhino, but any software that opens STL files will be able to open our file formats.
We have created a series of tutorials to guide you through importing our models into your preferred software.
We have created a series of tutorials to guide you through importing our models into your preferred software.
Which file is best for Carveco software?
Use the file with ...(NEW).rlf in the file name.
Which file is best for Vectric software?
Use the file with ...(RLF9).rlf in the file name.
Which file is best for Fusion software?
Use the file with ...(STL).stl in the file name.
Which file is best for MasterCAM software?
Use the file with ...(STL).stl in the file name.
What is a Relief Model?
A Relief (or 'Bas-Relief' as it's also known) is a 3D artistic design on a 2D plane. Relief models have less height than traditional 3D designs, that allow them to be viewed from a wide angle.
A good example of a Relief model is the face of a coin. When viewed face-on you can see all the artistic detail, but viewed from the side - the height of the design is very shallow.
Are Relief Models 'Full 3D'?
Not in the traditional sense. Although Relief Models are 3D models, and as such can be printed on 3D printers etc, Relief Models will have a flat rear face or open back. This is what makes them ideal for machining on 3-Axis routers.
Are the models compatible with CNC's and 3D printers?
The models on this site are specifically designed to work with CNC machines and contain no undercuts. The models are also suitable for use on 3D printers but they may have to be made watertight before use as they typically have an open rear-face.
Can individual relief models be broken up into their different design elements?
No. All CNC Clipart relief models are what's commonly referred to as 'Baked in' artwork. Put simply, this means that a relief model with multiple design elements, is one complete 3D relief model.
PAYMENT
What payment methods are accepted?
Our Site currently accepts payments via PayPal, including the use of Credit and Debit cards via Paypal.
What are store credits?
Store credits are a flexible and easy way to make purchases on our store. Think of them as a prepaid balance that you can use to buy any items available on CNC Clipart.
Can i use store credits in combination with other payment methods?
Yes! If your store credits do not cover the full amount of your clipart purchase, you can pay the remaining balance with a credit card, PayPal, or other available payment methods.
How do i view my store credit balance?
If you have store credits, you can view them in the 'Store Credits' tab of your account.
How do i apply store credits to my puchase?
Within the final checkout step, under the 'Your Order' summary, expand the 'Apply store credit discounts?' drop-down. Then you can enter the amount (in USD) that you can transfer to your order from your credit balance.
Please see the image below:
Please see the image below:
RETURNS & REFUNDS
Can I return my product?
Due to the nature of digital products, we generally do not offer any refunds. You agree that all refunds are at the sole discretion of CNC Clipart. CNC Clipart has no obligation to refund amounts paid to license digital Assets, including but not limited to if CNC Clipart finds that the Asset has been downloaded by the User.
Where can I find more information about refunds?
Our full refund policy can be found in our Terms and Conditions