Frequently Asked Questions

HOW DOES IT WORK?

What is CNC Clipart?

CNC Clipart is a marketplace for purchasing a variety of artwork that's designed to be cut on a CNC machine or printed on a 3D printer.

What is a marketplace?

A marketplace is a store where a variety of artists sell content.

Who can sell on the marketplace?

At the moment we are taking a list of potential artists. If you have an interest in selling your designs on CNC Clipart, please email us at support@cncclipart.com

Do I need an account to download free files?

Yes, as part of creating a secure online marketplace for our files, all downloads require an account with a valid email address.

I've registered but I can't login?

Please check your email. We use a two-step verification process to ensure (as much as we can) that all accounts are legitimate. Click the verification link in the email to complete the process.

Please also check your 'Spam' folder if you can't immediately see the email.

COMPATABILITY

What file formats will I receive?

With every purchase you will gain download access to each format of the design file - RLF9, RLF and STL files - of the model you purchased.

To test compatibility with your design software, we strongly recommend downloading our choice of Free Monthly Models.

What software can open CNC Clipart files?

We have actively tested the files in Carveco Maker and Carveco Maker Plus, Vectric V-Carve Pro and Vectric Aspire, Mastercam, Fusion 360 and Rhino, but any software that opens STL files will be able to open our file formats.

We have created a series of tutorials to guide you through importing our models into your preferred software.

Which file is best for Carveco software?

Use the file with ...(NEW).rlf in the file name.

Which file is best for Vectric software?

Use the file with ...(RLF9).rlf in the file name.

Which file is best for Fusion software?

Use the file with ...(STL).stl in the file name.

Which file is best for MasterCAM software?

Use the file with ...(STL).stl in the file name.

What is a Relief Model?

A Relief (or 'Bas-Relief' as it's also known) is a 3D artistic design on a 2D plane. Relief models have less height than traditional 3D designs, that allow them to be viewed from a wide angle. A good example of a Relief model is the face of a coin. When viewed face-on you can see all the artistic detail, but viewed from the side - the height of the design is very shallow.

Are Relief Models 'Full 3D'?

Although Relief Models are 3D models, and as such can be printed on 3D printers etc, Relief Models will have a flat rear face or open back. This is what makes them ideal for machining on 3-Axis routers.

Are the models compatible with CNC's and 3D printers?

The models on this site are specifically designed to work with CNC machines and contain no undercuts. The models are also suitable for use on 3D printers but they may have to be made watertight before use as they typically have an open back.

DELIVERY

How do I download my items?

Upon purchase your files will be available to download instantly, but can also be found in your account dashboard under 'My Downloads'.

Where do I find the items I have purchased?

At any point you can visit your user dashboard found under your profile section and download your files.

How long will my purchases be available for download?

You will be able to download any purchases for 365 days from the date of purchase.

FILE USAGE

Can I sell the files?

You cannot buy any files from CNCClipart and resell or gift the files. This is covered under our Terms and Conditions and Intellectual Property documentation. You may also not modify the original files for the purpose of reselling.

Can I sell creations made from the files?

The files on CNC Clipart are designed to be used to make physical items on CNC's or other additive or subtractive devices. You may use the files to make such physical items, and sell them for the purpose of business, a hobby or to gift to others.

PAYMENT

What payment methods are accepted?

Our Site currently accepts payments via PayPal, including the use of Credit and Debit cards via Paypal. You can alternatively use credits that are available as part of a CNC Clipart Credit Subscription package. If we accept another payment method, it will be displayed in the checkout area.

How does subscription work?

CNC Clipart also offer both monthly and yearly (annual) subscription packages. These subscriptions allow credits to be used against model and artwork purchases on CNC Clipart.

Any credits not used upon cancelling a subscription will be deemed lost/forfeit. All credits are non-refundable and non-transferable. All Monthly Subscriptions will be charged on a monthly basis and all yearly (annual) subscriptions will be charged on a yearly (annual) basis. You will receive a certain amount of credits per month dependent upon the subscription package you have chosen. These are outlined on our Subscription page.

How do I use my credits?

Once you have acquired credits through one of our Credit Subscriptions you can use them to purchase files on CNC Clipart.

CNC Clipart models and designs vary in price from one item to the next, and this is also reflected in the credit price. The price in credits is displayed clearly on the product pages next to the price in USD.

To use credits when purchasing, make sure the 'Woo Credits' payment method is selected and proceed with your purchase as normal. the credit cost of your purchase will then be deducted from the overall Credit Balance of your account.

How do i view my credit balance?

You can view your credit balance on your account dashboard or the checkout during purchase.

RETURNS & REFUNDS

Can I return my product?

Due to the nature of digital products, we generally do not offer any refunds. You agree that all refunds are at the sole discretion of CNC Clipart. CNC Clipart has no obligation to refund amounts paid to license digital Assets, including but not limited to if CNC Clipart finds that the Asset has been downloaded by the User.

Where can I find more information about refunds?

Our full refund policy can be found in our Terms and Conditions
We’re Here to Help ! Contact us

Main Menu